SOLVED: NUT 4.0.13-1 issues with CyberPower UPSs

  • I have two brand new CyberPower UPSs and both of them have connection issues with OMV 4 using the NUT plugin 4.0.13-1. One is a CyberPower CP1500AVRLCD Intelligent LCD UPS System, 1500VA/900W. The other is a CyberPower BRG1500AVRLCD Intelligent LCD UPS System, 1500VA/900W. Both are supposed to be compatible with the usbhid-ups driver. Both have problems communicating over USB to the server (HP Z400). If I stop the UPS service and restart it, it works normally for a while, then loses communication again.


    Edit to add: I forgot to add that both of these UPSs communicate fine with a computer running Windows with the CyberPower PowerPanel software!



    Typical log messages when I use either of the UPS mentioned above.



    Code
    Oct  5 11:54:06 OPENMEDIAVAULT upsmon[1562]: Poll UPS [ups@localhost] failed - Driver not connected
    Oct  5 11:54:06 OPENMEDIAVAULT upsmon[1562]: UPS ups@localhost is unavailable
    Oct  5 11:54:11 OPENMEDIAVAULT upsmon[1562]: Poll UPS [ups@localhost] failed - Driver not connected
    ...
    Oct  5 13:58:09 OPENMEDIAVAULT upsd[5888]: Data for UPS [ups] is stale - check driver


    Previously, I had a CyberPower CP1000PFCLCD PFC Sinewave UPS System, 1000VA/600W connected to the server using the usbhid-ups driver and never had any communications issues. I've tried changing the USB cable and also the USB port on the server but I still have problems with the two new UPSs.



    Any suggestions? Thanks.

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