External HDD fine with USB 2, not recognised with USB 3

NothingNowhere · Dec 4th 2020

Hello all,

I have a problem with a Samsung D3 external HDD, which is USB 3.0

With my Windows laptop it works fine on USB 3.

With my OMV box (a PC case with this mobo http://www.asrock.com/mb/intel/H97%20Pro4/ ) it works fine on USB 2 but I connect it to USB 3 it is not recognised and I get the following errors in syslog:

Code

[ 1025.185550] usb 2-10: new high-speed USB device number 7 using xhci_hcd
[ 1025.313567] usb 2-10: device descriptor read/64, error -71
[ 1025.549573] usb 2-10: device descriptor read/64, error -71
[ 1025.785566] usb 2-10: new high-speed USB device number 8 using xhci_hcd
[ 1025.913585] usb 2-10: device descriptor read/64, error -71
[ 1026.149591] usb 2-10: device descriptor read/64, error -71
[ 1026.257640] usb usb2-port10: attempt power cycle
[ 1026.909611] usb 2-10: new high-speed USB device number 9 using xhci_hcd
[ 1026.909726] usb 2-10: Device not responding to setup address.
[ 1027.117700] usb 2-10: Device not responding to setup address.
[ 1027.325615] usb 2-10: device not accepting address 9, error -71
[ 1027.453608] usb 2-10: new high-speed USB device number 10 using xhci_hcd
[ 1027.453724] usb 2-10: Device not responding to setup address.
[ 1027.661738] usb 2-10: Device not responding to setup address.
[ 1027.869632] usb 2-10: device not accepting address 10, error -71
[ 1027.869787] usb usb2-port10: unable to enumerate USB device
[ 1105.607621] usb 2-9: new high-speed USB device number 11 using xhci_hcd
[ 1105.735610] usb 2-9: device descriptor read/64, error -71
[ 1105.971578] usb 2-9: device descriptor read/64, error -71
[ 1106.207628] usb 2-9: new high-speed USB device number 12 using xhci_hcd
[ 1106.335623] usb 2-9: device descriptor read/64, error -71
[ 1106.571650] usb 2-9: device descriptor read/64, error -71
[ 1106.679684] usb usb2-port9: attempt power cycle
[ 1107.331656] usb 2-9: new high-speed USB device number 13 using xhci_hcd
[ 1107.331770] usb 2-9: Device not responding to setup address.
[ 1107.539768] usb 2-9: Device not responding to setup address.
[ 1107.747661] usb 2-9: device not accepting address 13, error -71
[ 1107.875666] usb 2-9: new high-speed USB device number 14 using xhci_hcd
[ 1107.875781] usb 2-9: Device not responding to setup address.
[ 1108.083780] usb 2-9: Device not responding to setup address.
[ 1108.291674] usb 2-9: device not accepting address 14, error -71
[ 1108.291828] usb usb2-port9: unable to enumerate USB device

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However, if I connect a different USB 3 drive (a slightly newer Seagate Expansion) BUT using the same PSU, USB cable and port, it works fine.

Any thoughts welcome!

NothingNowhere · Dec 23rd 2020

I didn't really get anywhere with this.

In the end I shucked the drive (as it was out of warranty anyway) and put it in a slightly newer Inateck FE3001 enclosure.

That worked first time at expected speeds.

External HDD fine with USB 2, not recognised with USB 3

NothingNowhere Dec 23rd 2020

Participate now!

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