Portainer console "Unable to retrieve image details"

  • Upgraded from OMV6 > OMV7. Not sure if its related but in portainer i am unable to access any container consoles. Getting error "Unable to retrieve image details". I see same issue reported here https://github.com/portainer/portainer/issues/11436

    Anyone else getting this error?

    OMV - v6 - Media Server


    Lian-Li PC-Q25 | Asrock E3C226D2I | Intel® Xeon® Processor E3-1230 v3 | Kingston Valueram 8Gb ddr3-1600 with ECC | OS: Adata SP600 32GB SSD * DATA: 4 x WD 2TB RED HDD's (RAID5)

  • Yes, i had the same problem after upgradering Docker with OMV update.


    just ran this command, then it works again!


    sudo apt install docker-ce=5:25.0.5-1~debian.12~bookworm

    So the problem is with the current updated version "docker-ce 5:26.0.0-1~debian.12~bookworm"?

    OMV - v6 - Media Server


    Lian-Li PC-Q25 | Asrock E3C226D2I | Intel® Xeon® Processor E3-1230 v3 | Kingston Valueram 8Gb ddr3-1600 with ECC | OS: Adata SP600 32GB SSD * DATA: 4 x WD 2TB RED HDD's (RAID5)

  • Yes, i had the same problem after upgradering Docker with OMV update.


    just ran this command, then it works again!


    sudo apt install docker-ce=5:25.0.5-1~debian.12~bookworm

    I got the same problem and this also fixed it.
    Guess we'll just have to wait until the new version is compatible.

  • Latest update still didn't fix the issue.

    Which issue?

    If portainer isn't binding to the container's console than the issue is with the docker packages updates.

    What does this has to do with OMV?


    And since it's a know issue on portainer, the best place to get a solution is on their github.

    Unable to retrieve image details or access container console after update of Docker to v26 · Issue #11436 · portainer/portainer (github.com)


    The solution is to upgrade portainer container and update the docker version.

  • Oops. posted on the wrong thread... I will remove it .

  • This is now working with the latest Business STS Edition 2.20.1


    You can follow the instructions to update here or follow the below instructions. Remember to back up first!!!


    Stop and remove the current Portainer version


    Code
    docker stop portainer


    Code
    docker rm portainer


    Pull the image

    Code
    docker pull portainer/portainer-ee:2.20.1


    And deploy (default ports used here)

    Code
    docker run -d -p 8000:8000 -p 9443:9443 --name=portainer --restart=always -v /var/run/docker.sock:/var/run/docker.sock -v portainer_data:/data portainer/portainer-ee:2.20.1


    I can confirm that this is working again on mine.

  • portainer

    Code
    portainer




    Thanks that has fix the issue.



    on a side note i see this update has disabled http on port 9000 and has enable https by default on port 9443. As after i had pull the update i went to access portainer on port 9000 and it keep timing out on me. but i then realised that the port had change.

  • Also changed to the STS release, portainer console working now.

    My docker process:


    Code
    docker stop portainer
    
    docker rm portainer
    
    docker run -d -p 8000:8000 -p 9443:9443 --name=portainer --restart=unless-stopped -v /var/run/docker.sock:/var/run/docker.sock -v portainer_data:/data portainer/portainer-ce:sts

    New portal on https://remotehost:9443/

    OMV - v6 - Media Server


    Lian-Li PC-Q25 | Asrock E3C226D2I | Intel® Xeon® Processor E3-1230 v3 | Kingston Valueram 8Gb ddr3-1600 with ECC | OS: Adata SP600 32GB SSD * DATA: 4 x WD 2TB RED HDD's (RAID5)

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